Shipping and Returns
Shipping & Returns Policy
At Frenemy Fits, we’re committed to delivering high quality apparel and providing a fair, transparent customer experience. Please read our Shipping & Returns Policy carefully before placing your order.
Shipping
We currently work with in house professionals to bring you premium products at accessible prices. While we’re still growing, delivery times may vary, but as our brand expands, so will our ability to offer faster shipping options and local fulfillment.
Estimated Delivery Times
Processing time: 1–3 business days
Delivery time: 5–7 business days (depending on your location)
Items marked with a “Fast Delivery" are backed by our estimated delivery window.
Delays & Customs
In rare cases, customs inspections, strikes, or government-related delays may affect delivery timeframes. If this happens, your estimated delivery date will be automatically adjusted based on the nature and length of the disruption.
Lost in Transit
If your tracking information confirms that your package has been lost in transit, you are eligible for a full refund. If the item arrives after the refund is issued, you may keep it, no return required.
Returns & Refunds
We stand by the quality of our products and want you to shop with confidence. If something goes wrong, we’ll work with you to make it right.
Eligible Refund Cases
You are eligible for a refund under the following conditions:
Your order has not been delivered within 30 days of shipment
Your item arrives damaged or defective
You receive the wrong item, or items are missing from your order
Your package is confirmed lost in transit via tracking
Ineligible Refund Cases
Refunds or returns will not be accepted in the following circumstances:
An incorrect or incomplete shipping address was provided at checkout
The item was refused upon delivery
Delivery was delayed due to natural disasters, strikes, customs clearance, or other uncontrollable events
The item arrived within the expected timeframe, but the customer no longer wants it (change of mind)
The refund claim lacks sufficient evidence (e.g. no photos provided for damaged items)
How to Request a Return or Refund
To request a return, refund, or report an issue, please email us at [Frenemyfits@gmail.com] and include the following:
Your order number
A detailed description of the issue
Photo or video evidence, if applicable
Our support team will review your request and respond within 1–3 business days.
We appreciate your support as we grow, and we’re always here to help if something doesn’t go as expected. Thank you for choosing Frenemy Fits.