Shipping policy
Processing Times All orders are processed within 2–3 business days. During product drops, sales, or high‑volume periods, processing times may extend slightly. Customers will be notified of any significant delays.
Shipping Rates & Delivery Times Shipping rates are calculated at checkout. Standard delivery within Australia typically takes 3–8 business days depending on your location. Express options may be available at checkout.
Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking details.
Incorrect Address Please ensure your shipping details are correct. Frenemy Fits is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Parcels If your parcel is delayed or missing, please contact the courier first using your tracking number. If further assistance is needed, contact us at Frenemyfits@gmail.com
International Shipping International orders are sent using a tracked international delivery service. Shipping costs are calculated according to the destination and size of the order and are displayed at checkout.
International orders are generally dispatched within 2–3 business days.
Estimated delivery timeframes:
New Zealand: 6–10 business days
Asia-Pacific: 6–15 business days
United States and Canada: 7–15 business days
United Kingdom and Europe: 7–15 business days
Other international destinations: 10–25 business days
International delivery timeframes are estimates only. Customs processing, local carrier delays, public holidays and circumstances outside our control may affect delivery times.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or other fees charged by the destination country. Unless these charges are shown as collected at checkout, they are the responsibility of the recipient.
Frenemy Fits is not responsible for customs delays or charges imposed by local authorities. Customers are responsible for ensuring that all delivery information is complete and accurate.