Refund policy

REFUND POLICY

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

CHANGE-OF-MIND RETURNS

We offer change-of-mind returns within 30 days of receiving your order.

To be eligible, the item must be unworn, unused and returned with any original tags and packaging. You will also need your receipt or other proof of purchase.

To request a return, email FrenemyFits@gmail.com with your order number and reason for the return. If accepted, we will provide the return address and instructions. Items returned without contacting us first may not be accepted.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, faulty, significantly different from its description or you receive the wrong item, contact FrenemyFits@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue and clear photographs where appropriate.

If the item does not meet a consumer guarantee under the Australian Consumer Law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.

Original packaging is not required when seeking a remedy for a faulty item. If a fault is confirmed, we will reimburse reasonable return-postage costs. Please retain your postage receipt.

EXCEPTIONS

Customised or personalised products cannot be returned for change of mind.

Gift cards cannot be returned unless required by law.

Please contact us if you have questions about whether your item is eligible.

SALE ITEMS

Sale items cannot be returned for change of mind. However, sale items remain covered by the consumer guarantees provided under the Australian Consumer Law.

EXCHANGES

For change-of-mind exchanges, the quickest option is to return the original item and place a separate order after your return has been accepted.

Faulty products will be handled in accordance with the Australian Consumer Law.

REFUNDS

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, contact FrenemyFits@gmail.com.

INTERNATIONAL CUSTOMERS

Nothing in this policy limits any additional mandatory consumer rights that may apply in the customer’s country or region.

CONTACT

For return or refund questions, contact:

Frenemy Fits
FrenemyFits@gmail.com